Privacy Policy – Cimas Health Sync App
Effective Date: 13 June 2025
By downloading or using the Cimas Health Sync App, you acknowledge and agree to the terms outlined below.
Data Collection & Usage
To deliver and enhance our services, the Cimas Health Sync App may collect, process, and store the following information:
Personal and Health Information
- Registration Information: Your membership/policy number, name, email address, and contact details used for account creation and identity verification.
- Health Information: This includes medical claims, treatment history, prescriptions, and other health-related data as permitted under the scheme rules.
- Location Data: Collected with your explicit consent to enable features such as locating nearby healthcare providers and usage with IGO challenges.
Health Connect Data
The app integrates with Health Connect by Android to provide enhanced health synchronization features. We request read-only access to specific health data types, which are used solely for the following purposes:
- Steps & Distance: To display your daily activity levels and calculate active calorie burn for wellness programs.
- Active Calories & Total Calories Burned: To provide a complete picture of your daily energy expenditure for fitness tracking.
- Exercise Sessions: To analyze your workout duration, intensity, and frequency for activity monitoring.
- Heart Rate & Resting Heart Rate: To monitor cardiovascular response during exercise and track fitness recovery status.
- Sleep Data: To correlate sleep duration and quality with daily activity for holistic wellness insights.
- Blood Pressure: To allow monitoring of blood pressure trends alongside other health metrics.
All Health Connect data is processed securely on your device. We do not sell this data or use it for marketing or advertising. Data is only transmitted to our secure servers if you explicitly use cloud sync features, and it is encrypted in transit and at rest.
- Device and Usage Data
- App Activity: Information about how and when you use the app, including features accessed and session duration.
- Device Information: Includes device type, operating system, IP address, and mobile network data.
- Notifications: We may send you alerts, reminders, and updates related to your health plan. You can manage these in your app or device settings.
- Data Sharing
Your data may be shared only when necessary and with appropriate safeguards in place:
- Healthcare Providers and Cimas Partners: For treatment authorizations, claims processing, and service improvements.
- Legal or Regulatory Authorities: If required by applicable law or regulations.
- Data Retention & Deletion
We retain your personal and health data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
You may request the deletion of your data by emailing connect@cimas.co.zw. Please note that certain data may be retained for legal or operational reasons, such as fraud prevention or compliance.
- User Responsibilities
- Only register using your own membership or policy number.
- Keep your login credentials (e.g., passwords) secure and confidential.
- Enable device-level security (such as passcodes or biometrics), especially if using features like “Remember Password.”
- Disclaimers
- Data Charges: Data usage may incur charges from your mobile network provider.
- Information Accuracy: While we aim to present accurate information, scheme rules take precedence over app content. Errors will be corrected as promptly as possible.
- Limitation of Liability: Cimas and its partners are not liable for any damages arising from the use of this app.
- Prohibited Activities
You may not reverse-engineer, copy, decompile, or misuse the app, its systems, or its data beyond the scope of its intended functionality.
- Changes to the App & Policy
We reserve the right to modify or discontinue app features at any time.
Updates to this Privacy Policy will be posted within the app or on our website. Continued use of the app constitutes acceptance of any updated terms.
- Ownership
The Cimas Health Group owns all rights to the application software and intellectual property. The app is licensed for authorized use only and may not be redistributed or modified without permission.
- Contact Us
If you have any questions, data requests, or privacy concerns, please contact us at: connect@cimas.co.zw