Effective Date: 13 June 2025

By downloading or using the Cimas Health Sync App, you acknowledge and agree to the terms and conditions outlined below.

1. Data Collection & Usage

To deliver and enhance our services, the Cimas Health Sync App may collect, process, and store the following information:

a. Personal and Health Information

We collect this data to:

· Verify your identity and ensure secure access to your account.

· Provide tailored healthcare services under your Cimas health plan.

· Comply with regulatory requirements and scheme rules.

Types of data collected:

· Registration Information

o Membership/Policy Number, Name, Email, Contact Details

o Purpose: Account creation, authentication, billing, and communication regarding your health plan.

· Health Information

o Medical claims, treatment history, prescriptions, and related health data

o Purpose: Facilitating medical reimbursements, coordinating care with healthcare providers, and ensuring accurate service delivery under your policy.

· Location Data (with explicit consent)

o Purpose: Enabling location-based services, such as finding nearby hospitals/clinics, and participation in IGO wellness challenges (if applicable).

b. Device and Usage Data

We collect this data to:

· Improve app functionality and user experience.

· Monitor performance and troubleshoot technical issues.

· Ensure security and prevent fraudulent activity.

Types of data collected:

· App Activity

o Features accessed, session duration, interaction patterns

o Purpose: Analyzing usage trends to enhance features and usability.

· Device Information

o Device type, operating system, IP address, mobile network data

o Purpose: Ensuring compatibility, optimizing performance, and detecting security risks.

· Notifications

o Alerts, reminders, and health plan updates

o Purpose: Keeping you informed about claims, appointments, and policy-related communications. You can manage preferences in app/device settings.

2. Data Sharing Your data may be shared only when necessary and with appropriate safeguards in place:

· Healthcare Providers and Cimas Partners: For treatment authorizations, claims processing, and service improvements.

· The partners include iGo and Cimas Providers

· Legal or Regulatory Authorities: If required by applicable law or regulations.

3. Data Retention & Deletion

We retain your personal and health data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. You may request the deletion of your data by emailing connect@cimas.co.zw. Please note that certain data may be retained for legal or operational reasons, such as fraud prevention or compliance.

4. User Responsibilities

· Only register using your own membership or policy number.

· Keep your login credentials (e.g., passwords) secure and confidential.

· Enable device-level security (such as passcodes or biometrics), especially if using features like “Remember Password.”

5. Disclaimers

· Data Charges: Data usage may incur charges from your mobile network provider.

· Information Accuracy: While we aim to present accurate information, scheme rules take precedence over app content. Errors will be corrected as promptly as possible.

· Limitation of Liability: Cimas and its partners are not liable for any damages arising from the use of this app.

6. Prohibited Activities

You may not reverse-engineer, copy, decompile, or misuse the app, its systems, or its data beyond the scope of its intended functionality.

7. Changes to the App & Policy

We reserve the right to modify or discontinue app features at any time.

Updates to this Privacy Policy will be posted within the app or on our website. Continued use of the app constitutes acceptance of any updated terms.

8. Ownership

The Cimas Health Group owns all rights to the application software and intellectual property. The app is licensed for authorized use only and may not be redistributed or modified without permission.

9. Contact Us

If you have any questions, data requests, or privacy concerns, please contact us at: 📧 connect@cimas.co.zw

10.Security Measures

· The application securely stores information the the users whilst implementing user passwords which are encrypted end to end.

· This ensures that security measures are put in place to protect users information about clinic visits, claims and health data.

· The application can also timeout user when they forgot to logout after 10 minutes to avoid unauthorised access