How to make a Claim Download Claim Form

You can send us your claim in one of these ways

Submit via App: – Download the Cimas app here, register, log in and submit your claim via the app
Email: Scan and email your claim to -
Post: Send your claims by post to Cimas Claims Department. P.O. Box 1243, Harare
Submit: Drop off your claims at your nearest branch

Email us for any claims queries at, or call 08080001-3

Tips on submitting a medical claim

Get your claims paid quickly and easily by following these simple steps.

1. Ensure your banking details are correct
Claims refunds are only paid into a bank account by electronic funds transfer (EFT). Please call us on 08080001-3 if you need to update your banking details.

2. Check your account and receipt
Make sure that your membership number is clearly indicated on both the account and the receipt. Please ensure that the account shows the following:

  • Your name and initials
  • Your membership number
  • The treatment date
  • The name of the patient as shown on your membership card
  • The amount charged
  • The tariff
Please check that prescriptions for medicine show all your details and that the correct amount for medicine dispensed is shown on the claim. If the pharmacy omits any of these details, we will not be able to process your claim.

3. Check that your claim has been paid
Cimas claims are processed every two weeks for subscribers, and every month for service providers.