Vision, Mission and Values
To be the better Healthcare, Lifestyle and Wellness partner, through accessible, affordable and quality solutions, for a healthier and happier member.
Championing global standard health and wellness solutions to the communities we serve.
Through our leadership, we are trusted for careful and considered management of the healthcare, lifestyle and wellness of our community. We perform at the highest level and lead by example.
We are first and foremost a team. Together, we are empowered as a team to perform and be held responsible for our service delivery.
To be creative is to invent and innovate. It is to be on the leading edge in the delivery of products that always exceed our customer expectations and pioneer our delivery of solutions.
Being proactive in our approach is to think look and act ahead. Action is the ingredient that fuels our ideas and keeps us leading the way.
We treat each other and all our members with the utmost compassion, caring and understanding, in every aspect of our relationships and at every personal touchpoint. Above all, we are human.
We are people of consequence. Our opinions, ideas and actions matter, where we always consider and respect those of other people, and are cognisant, accountable, and responsible for our role within our company, and our community.
We are passionate about what we do here. Every effort and every task we undertake creates a real, positive and tangible difference in our community. For us, that makes all the difference.
As we perform to the greatest of our abilities, we reach and surpass all goals and objectives. We achieve more than satisfaction, more than happiness – We achieve more than it all put together.
We achieve ‘Happy-ness’.